Your Willer watch is protected by our International Limited Warranty, under the terms and conditions of this warranty. The warranty covers defects in movement or mechanism and workmanship that may occur under normal usage for a period of TWO YEARS from the date of purchase, provided it has been sold by an authorized and appointed dealer. Within this period, your watch will be repaired or exchanged free of charge.
The warranty excludes any liability for defects arising (directly or indirectly) from improper handling, alterations, incorrect/abusive use, accidental damage; water penetration.
Returns & Exchanges
All purchases from Willer are entitled to a 30-day money back guarantee. If you are not happy with your purchase for any reason, you can return your watch to us within the first 30 days following your delivery date and we will offer you a full refund or exchange. Returns will only be accepted if the item is in new, unused and re-sellable condition, and with the original packaging. Shipping charges on returned merchandise are at the customer's expense. Refunds for returned merchandise will be made within one week of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. To make a return, please contact us by email at firstname.lastname@example.org to notify us of the reason of your return.
Faulty products that have been purchased from Willer can be replaced or refunded within 30 days after delivery. For products that become faulty after the 30 days guarantee we offer a two year limited warranty.